Privacy statement

Confidential processing of personal data

Trayco attaches the greatest importance to the privacy of its users. We understand that your trust is our most important asset. This privacy statement (hereinafter referred to as the "Privacy Statement") applies, among other things, to (i) our website https://www.trayco.be (hereinafter referred to as the "Website").

You can visit our site, obtain information about our services and consult blog posts without providing your personal data.

If you do provide us with personal information, we will treat it confidentially in accordance with the provisions below and with national and international legal requirements.

Trayco wishes to emphasise that it endeavours at all times to act in accordance with (i) the Belgian Privacy Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data.

This Privacy Statement contains, among other things, information about the personal data that Trayco collects, as well as about the manner in which Trayco uses and processes this personal data.

Please read this Privacy Statement in conjunction with Trayco's cookie policy.

Categories of personal data processed

The information you provide to us may include personal data. "Personal data" means all information relating to an identified or identifiable natural person ("the data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Trayco may collect and process the following personal data:

1. Surname:

2. First name:

3. E-mail address:

4. Telephone number:

5. Company name:

6. Correspondence data to and from Trayco

Trayco also automatically collects anonymous information regarding your use of the Website. For example, Trayco will automatically log which sections of the Website you visit, which web browser you use, which website you visited when you accessed the Website, as well as your IP address. We cannot identify you on the basis of this data, but it allows Trayco to compile statistics regarding the use of the Website, as well as to send more targeted communications.

For more information on this, please consult the cookie policy.

Purpose of processing

If you provide us with your personal data, it will be included in our database for the purpose of:

1. Improving the quality of our services and information;

2. Informing you with tips and new developments in the IT world;

3. Informing you about the services we offer;

4. Statistical purposes;

Consent to processing

When you wish to leave your personal data on our website, you will be asked (via opt-in) whether you wish to give your consent to the processing of that data by Trayco. This consent will consist of ticking a box stating that you give Trayco permission to process your personal data for the purposes mentioned above. You have the right to withdraw your consent to processing at any time. However, withdrawing your consent will not affect the lawfulness of the processing that took place prior to the withdrawal of your consent. If you wish to withdraw your consent, you can do so by notifying Trayco at the following e-mail address: info@trayco.be

Disclosure of personal data to third parties

Trayco will not disclose your personal data to third parties, unless this is necessary in the context of the provision of services by Trayco and the optimisation thereof (including but not limited to maintenance work, payment processing, database management). If it is necessary for Trayco to disclose your personal data to third parties in this context, the relevant third party is obliged to use your personal data in accordance with the provisions of this Privacy Statement.

Notwithstanding the foregoing, it is nevertheless possible that Trayco may disclose your personal data to the competent authorities (i) when Trayco is required to do so by law or in the context of legal or future legal proceedings and (ii) to safeguard and defend our rights.

In all other cases, Trayco will not sell, rent or transfer your personal data to third parties, unless it (i) has obtained your consent to do so and (ii) has concluded a data processing agreement with the relevant third party, which contains the necessary guarantees regarding the confidentiality and privacy compliance of your personal data.

Storage of personal data

Unless a longer retention period is required or justified (i) by law or (ii) by compliance with another legal obligation, Trayco will only retain your personal data for the period necessary to achieve and fulfil the purposes as described in the Privacy Statement under 'use of personal data'.

Your rights

Right to information
If you wish to exercise your rights or have questions regarding the processing of your data, please contact info@trayco.be;

Right of access
Users have the right to access the personal data that Trayco may hold about you;

Right to rectification and completion or update of your personal data;

Right to erasure of your personal data;

Right to restriction of the processing of your personal data;
Under certain circumstances, you have the right to request Trayco to restrict the processing of your personal data.

Right to portability of your personal data;

Right to object to the processing of your personal data.
If you no longer wish to receive newsletters or information about our services, you can unsubscribe at any time by clicking the "unsubscribe" button provided at the bottom of every e-mail from Trayco.

Security of personal data

Trayco undertakes to take reasonable physical, technological and organisational precautions with a view to preventing (i) unauthorised access to your personal data, as well as (ii) loss, misuse or alteration of your personal data.

Trayco will store all personal data it has collected in the cloud (with data centre(s) within the EU).

Cross-border processing of personal data

Trayco guarantees that no transfer of personal data will take place outside Europe or the European Economic Area (EEA).

Update of Privacy Statement

Trayco may amend and update the Privacy Statement at any time without prior notice by posting a new version on the Website.

For this reason, it is strongly recommended to consult the Website and the relevant page on which the Privacy Statement is displayed on a regular basis, to ensure that you are aware of any changes. The date of the most recent version is always updated and can be found at the bottom of the Privacy Statement.

Other websites

The website may contain hyperlinks to other websites. In no event is Trayco responsible for the privacy policy or privacy practices of any third party.

Questions and complaints

If you have any questions about the Privacy Statement or about the manner in which Trayco collects, uses or processes your personal data, please contact us:

1. By e-mail: info@trayco.be

2. By post: Bedrijvenpark Coupure 5A, 9700 Oudenaarde

3. By telephone: +32 (0)55 23 29 90

If you have complaints about the manner in which Trayco collects, uses and/or processes your personal data, you may lodge a complaint with the Privacy Commission.

Privacy Statement version: 07-06-2018

Cookie policy Trayco

1. General

Trayco (hereinafter referred to as "Trayco", "we") primarily uses cookies to enhance your browsing experience on trayco.be (hereinafter referred to as the "Website"). All data that Trayco obtains from its cookies is anonymous and is used solely to understand the customer experience on the Website with the aim of improving the performance and usability of this Website.

Trayco is entitled to update this cookie policy by posting a new version on the Website. In this context, it is strongly recommended to consult the Website and the relevant page on which the cookie policy is displayed on a regular basis, to ensure that you are aware of any changes. As soon as a new cookie policy takes effect, your consent regarding the use of cookies will be requested again.

2. What is a cookie?

A cookie, also known as an HTTP cookie, a web cookie or a browser cookie, is usually a small text file sent from a website and stored in the web browser or on the user's device while a user is browsing a website or using a mobile application. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to inform the website of the user's previous activity. Cookies were designed as a reliable mechanism for websites to remember the state of the website or the activity the user has undertaken in the past. They help us to optimise your visit to the Website, to remember technical choices (for example language preference, a newsletter, etc.) and to display more relevant services and offers. If you wish to consult the Website, Trayco recommends that you enable cookies. However, if you prefer not to do so, you are always free not to enable them.

Cookies may include: clicking on certain buttons, logging in or a record of the pages visited by the user, even months or years ago. Although cookies cannot contain viruses and cannot install malware on the host computer, tracking cookies and especially third-party tracking cookies are often used as ways to compile long-term records of individuals' browsing histories – a major privacy concern that prompted European and American legislators to take action in 2011. This cookie statement is in accordance with the current Belgian Act (Act of 10/07/2012 laying down provisions concerning electronic communications, Belgian Official Gazette 20/9/2012).

This Website uses different types of cookies:

1. Strictly necessary cookies: As the name suggests, these cookies are strictly necessary to enable you to browse the Website or use the Platform, or to provide certain features that you have requested.

2. Functionality cookies: These cookies improve the functionality of the Website by storing your preferences.

3. Tracking cookies: These cookies will survive user sessions. When the Max-Age of a persistent cookie is set to 1 year, then within that year the initial value stored in that cookie will be sent back to the server each time the user visits the server. This is done to store essential information, such as how the user initially arrived at the Website. For this reason they are also called tracking cookies. For example, once you have selected your preferred language, the Website will store your preference in a persistent cookie and save it in your browser. When you subsequently revisit the Website, the Website will use that persistent cookie to ensure that the content is delivered in your preferred language.

4. Performance cookies: These cookies help to improve the performance of the Website and thus provide a better user experience. Trayco uses Google Analytics, a popular web analytics service provided by Google Inc. Google Analytics uses cookies to help Trayco analyse how users use the Website. It records the number of visitors and tells Trayco things about their overall behaviour – such as the typical duration of a visit to the Website or the average number of pages a user views.

5. Third-party cookies: To support its communications, Trayco has embedded its content in social media channels, including YouTube, Facebook, Twitter and LinkedIn, and Trayco also makes use of the sharing features on social networks. The channels used by Trayco may contain cookies from these websites and Trayco does not control these. You should consult the relevant website of these third parties for more information about these cookies.

3. List of cookies used by the Website

The table below contains a list of the cookies that Trayco uses where applicable and what information these store.

1. Google Analytics cookies
   We use Google Analytics cookies to collect data about your sessions on our website. For more information on how these cookies work, please consult Google's cookie & privacy statement. GA _GID_UTMA_UTMZ

2. Other website cookies: cookie-preferences
   This cookie keeps track of which other cookies may be loaded. It distinguishes between functional, statistics and social media. Duration: This expires after 1 week.

3. _session
   This cookie stores the session ID so that a user who is not logged in can also complete a checkout procedure. Duration: This expires after 2 hours, without session renewal.

4. NotificationBar
   This cookie stores the ID of the most recently displayed notification bar (e.g. with a holiday notice or exceptional message). Duration: This expires after 1 month or when a new notification is set.

4. Disabling cookies

There are a number of options available to prevent the storage of cookies. Please visit the websites of the various browsers to learn how to block the storage of cookies. It is worth bearing in mind that if you decide to delete all your cookies, you will most likely have to re-enter all your usernames and passwords on all the websites you visit, something you previously did not even have to think about. As already mentioned, cookies can be a real asset to your browsing experience on the web. If you wish to find out more about cookies, please visit the website www.allaboutcookies.org. This website provides more information about cookies, explains in detail how to delete the cookies you find, and shows you how to allow trusted websites to store cookies on your computer.

5. Contact details Trayco

Trayco
Bedrijvenpark Coupure 5A
B-9700 Oudenaarde