Privacy Statement

Confidential processing of personal data

Trayco places the utmost importance on the privacy of its users. We understand that your trust is our most important asset. This privacy statement (hereinafter referred to as "Privacy Statement") applies, among other things, to (i) our website (hereinafter referred to as the "Website").

You may visit our site, inquire about our services and view blog posts without disclosing your personal information.

If you do communicate personal information to us, we will treat it confidentially in accordance with the provisions below and national and international legal requirements.

Trayco wishes to emphasize that it endeavors at all times to act in accordance with (i) the Belgian Privacy Act of December 8, 1992 on the protection of privacy with respect to the processing of personal data.

This Privacy Statement contains, among other things, information about the personal data that Trayco collects, as well as how Trayco uses and processes this personal data.

Please read this Privacy Statement in conjunction with Trayco's cookie policy.

Categories of personal data processed.

The information you communicate to us may include personal data. "Personal data" means any information relating to an identified or identifiable natural person ("data subject"); identifiable is considered to be a natural person who can be identified, directly or indirectly, in particular by reference to an indicator such as a name, an identification number, location data, an online identifier or by reference to one or more elements characterizing the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.

Trayco may collect and process the following personal data:

  1. Name:
  2. First name:
  3. E-mail address:
  4. Phone number:
  5. Company Name:
  6. Correspondence data with and outgoing from Trayco.

Trayco also automatically collects anonymous information regarding your use of the Website. For example, Trayco will, automatically log which parts of the Website you visit, which web browser you use, which website you were visiting when you accessed the Website, as well as what your IP address is. We cannot identify you from this data, but it allows Trayco to compile statistics regarding the use of the Website, as well as to send more targeted communications.

For more information on this, please see the cookie policy.

Purpose of processing.

If you communicate your personal data to us, it will be included in our database with the aim of:

  1. To improve the quality of our services and information;
  2. To inform you with tips and new developments in the IT world;
  3. Informing you in connection with the services we offer;
  4. Statistical purposes;

Consent to processing.

When you wish to leave your personal data on our website, you will be asked (via opt-in) if you wish to give your consent for the processing of that data by Trayco. This consent will then consist of checking a box stating that you give Trayco permission to process your personal data for the purposes stated above. You have the right to withdraw your consent to processing at any time. However, withdrawing your consent will not affect the lawfulness of the processing operations that occurred prior to the withdrawal of your consent. If you wish to withdraw your consent, you may do so by notifying Trayco at the email address:

Disclosure of personal data to third parties

Trayco will not disclose your personal data to third parties unless it is necessary in the context of Trayco's performance and optimization of its services (such as but not limited to maintenance work, payment processing, database management). If it is necessary for Trayco to disclose your personal data to third parties in this context, the third party in question is obliged to use your personal data in accordance with the provisions of this Privacy Statement.

Notwithstanding the foregoing, however, Trayco may disclose your personal data to the competent authorities (i) when Trayco is required to do so by law or in connection with legal proceedings or prospective legal proceedings and (ii) in order to safeguard and defend our rights.

In all other cases, Trayco will not sell, rent or transfer your personal data to third parties, unless it has (i) obtained your consent to do so and (ii) entered into a data processing agreement with the third party in question, which contains the necessary guarantees regarding confidentiality and privacy conformity of your personal data.

Storage of personal data

Except where a longer retention period is required or justified (i) by law or (ii) by compliance with another legal obligation, Trayco will only retain your personal data for the period necessary to achieve and fulfill the purposes described in the Privacy Statement under "use of personal data".

Your rights

Right to information
If you wish to exercise your rights or have any questions regarding the processing of your data, please contact;

Right of access
Users have the right to access the personal data that Trayco may hold about you;

Right to rectification and completion or update of your personal data;

Right to erasure of your personal data;

Right to restrict the processing of your personal data;
You have the right, under certain circumstances, to request Trayco to restrict the processing of your personal data.

Right to portability of your personal data;

Right to object/resist the processing of your personal data.
If you no longer wish to receive newsletters or information about our services, you may unsubscribe at any time by clicking on the "unsubscribe" button provided at the bottom of any email from Trayco.

Personal Data Security.

Trayco undertakes to take reasonable, physical, technological and organizational precautions to prevent (i) unauthorized access to your personal data, as well as (ii) loss, misuse or alteration of your personal data.

Trayco will store all personal data, which it has collected, in the cloud (with data center(s) within the EU).

Cross-border processing of personal data.

Trayco guarantees that no transfer of personal data will take place outside of Europe or the European Economic Area (EEA).

Update Privacy Statement

Trayco may modify and update the Privacy Statement at any time without prior notice by posting a new version on the Website.

For this reason, it is highly recommended that you regularly check the Website and the relevant page on which the Privacy Statement appears to ensure that you are aware of any changes. The date of the most recent version is always updated and can be found at the bottom of the Privacy Statement.

Other websites

The website may possibly contain hyperlinks to other websites. In no event is Trayco responsible for the privacy policies or practices of any third party.

Questions and complaints

If you have any questions about the Privacy Statement or how Trayco collects, uses or processes your personal data, please contact us:

  1. By email:
  2. By mail: Bedrijvenpark Coupure 5A, 9700 Oudenaarde
  3. By phone: +32 (0)55 23 29 90

If you have complaints about the way Trayco collects, uses and/or processes your personal data, you can file a complaint with the Privacy Committee.

Version Privacy Statement: 07-06-2018

Cookie policy Trayco

1. General

Trayco (hereinafter referred to as "Trayco", "we") primarily uses cookies to enhance your browsing experience on (hereinafter referred to as the "Website"). All data obtained by Trayco from its cookies are anonymous and are only used to understand the customer experience on the Website with the aim of improving the performance and usability of this Website.

Trayco is entitled to update this cookie policy by posting a new version on the Website. In this regard, it is highly recommended that you regularly check the Website and the relevant page on which the cookie policy is displayed to ensure that you are aware of any changes. As soon as a new cookie policy takes effect, your consent regarding the use of cookies will again be requested.

2. What is a cookie?

A cookie, also known as an HTTP cookie, a web cookie or a browser cookie, is usually a small text file sent from a website and stored in the user's web browser or device while a user is browsing a website or using a mobile application. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user's previous activity. Cookies were designed as a reliable mechanism for websites to remember the status of the website or activity that user has undertaken in the past. They help us to optimize your visit to the Website, to remember technical choices (for example, language choice, a newsletter, etc.) and to display more relevant services and offers. If you wish to access the Website, Trayco recommends that you enable cookies. However, if you choose not to, you are always free not to enable them.

Cookies can include: the clicking of certain buttons, login or a recording of the pages visited by the user, even months or years ago. Although cookies cannot contain viruses and install malware on the guest computer, tracking cookies and especially third-party tracking cookies are often used as ways to compile long-term data of individuals' browser history - a major privacy concern that prompted European and U.S. lawmakers to take action in 2011. This cookie statement complies with current Belgian Law (Law of 10/07/2012 laying down provisions regarding electronic communications, BS 20/9/2012).

This Website uses different types of cookies:

  1. Strictly necessary cookies: As the name suggests, these cookies are strictly necessary to enable you to browse the Website resp. use the Platform or to provide certain features, which you have requested.
  2. Functionality cookies: These cookies improve the functionality of the Website by storing your preferences.
  3. Tracking cookies: These cookies will survive user sessions. When the Max-Age of a persistent cookie is set to 1 year, within that year the initial value contained in that cookie will be sent back to the server each time the user visits the server. This is done to store essential information, such as how the user initially came to the Website. For this reason, they are also called tracking cookies. For example, once you have chosen your preferred language, the Website will record your preference in a permanent cookie and store it on your browser. When you next visit the Website, the Website will use that persistent cookie to ensure that content is delivered in your preferred language.
  4. Performance cookies: These cookies help to improve the performance of the Website in order to provide a better user experience. Trayco uses Google Analytics, a popular web analytics service offered by Google Inc. Google Analytics uses cookies to help Trayco analyze how users use the Website. It records the number of visitors and tells Trayco things about their overall behavior - such as the typical duration of a visit to the Website or the number of pages a user views on average.
  5. Third party cookies: To support its communications, Trayco has embedded its content in social media channels, such as YouTube, Facebook, Twitter and LinkedIn, among others, as well as uses sharing capabilities on social networks. The channels used by Trayco may contain cookies from these websites and Trayco does not control them. You should consult the relevant website of these third parties for more information about these cookies.

3. List of cookies used by the Website.

The table below lists the cookies Trayco uses, if any, and what information they store.

  1. Google Analytics cookies
    We use Google Analytics cookies to collect data about your sessions on our website. For more information around how these cookies work, please consult Google's cookie & privacy statement. GA_GID_UTMA_UTMZ
  2. Other website cookies: cookie-preferences
    This cookie keeps track of which other cookies may be loaded. It differentiates between functional, statistics and social media. Duration: It expires after 1 week.
  3. _session
    This cookie keeps track of the session ID so that a non-logged-in user can also complete a checkout procedure. Duration: It expires after 2 hours, without session renewal.
  4. NotificationBar
    This cookie keeps the ID of the last notification bar displayed (e.g. with a leave or exceptional message). Duration: It expires after 1 month or when a new notification is set.

4. Disabling cookies.

A number of options are available to prevent the storage of cookies. Please visit the websites of the different browsers to learn how to block the storage of cookies. It is worth remembering that if you decide to delete all your cookies you will most likely have to re-enter all your usernames and passwords on all the websites you visit, which you did not even have to think about before. As already mentioned, cookies can be a real asset to your web browsing experience. If you would like to learn more about cookies, please visit This website provides more information about cookies, explains in detail how to delete the cookies you find, and it shows you how to allow trusted websites to store cookies on your computer.

5. Trayco Contact Information

Business Park Coupure 5A
B-9700 Oudenaarde