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Déclaration de confidentialité

Confidential processing of personal details

TRAYCO nv gives the highest priority to the privacy of its users. We understand that your trust is our most important asset. This privacy policy (hereinafter referred to as “Privacy Policy”) applies to, among other things, our website https://www.trayco.be (hereinafter referred to as “Website”).

You can visit our website, gather information about our services and consult blog posts without providing your personal details.

If you do share personal information with us, we will treat it confidentially in accordance with the regulations below and the national and international legal requirements.

TRAYCO nv emphasises that it will at all times endeavour to handle in accordance with the Belgian Privacy legislation of 8 December 1992, for the protection of private life with regard to processing personal details.

This Privacy Policy contains, among other things, information about the personal details collected by TRAYCO nv, and the manner in which TRAYCO nv uses and processes these personal details.

Please read this Privacy Policy in conjunction with TRAYCO’s cookie policy.

Categories of processed personal details

The information you share with us may include personal details. “Personal details” include all information about an identified or identifiable natural person (“the party concerned”); identifiable means a natural person that can be directly or indirectly identified, especially through an indicator such as name, identification number, location details, an online identifier, or through one or more elements that are characteristic of the physical, physiological, genetic, psychological, economic, cultural, or social identity of that natural person.

TRAYCO nv may collect and process the following personal details:

  • Name:
  • First name:
  • Email address:
  • Telephone number:
  • Company name:
  • Data from correspondence to and from TRAYCO nv
  • …

TRAYCO nv also automatically collects anonymous information regarding your use of the Website. TRAYCO nv will, for example, automatically log which parts of the Website you visit, which web-browser you use, which website you visited when you gained access to the Website, and what your IP-address is. We cannot identify you based on these details, but it allows TRAYCO nv to compile statistics regarding the use of the Website, as well as to send more targeted communication.

For more information about this, please see the cookie policy.

Purpose of the processing

When you provide us with personal details, these are recorded in our databank for the purposes of:

  • Improving the quality of our services and information;
  • Informing you about tips and new developments in the world of IT;
  • Informing you in relation to the services we offer;
  • Statistical purposes;

Permission for the processing

When you want to leave your personal details on our website, you will (via opt-in) be asked whether you wish to permit TRAYCO nv to process those details. Giving this permission is done in the form of ticking a box next to the statement that you permit TRAYCO nv to process your personal details for the purposes set out above. You are at all times entitled to revoke your permission for processing. Revoking your permission however, will not affect the legitimacy of any processing that occurred prior to revoking your permission. If you wish to revoke your permission, you will need to do so by informing TRAYCO nv of that decision at the email address: info@trayco.be

Disclosure of personal details to third parties

Trayco nv will not disclose your personal details to third parties, unless this is necessary for the performance of services by TRAYCO nv and the optimisation thereof (such as, but not limited to; maintenance, payment processing, database management). Where it is necessary in such circumstances for TRAYCO to disclose your personal details to third parties, the relevant third party is obligated to use your personal details in accordance with the provisions of this Privacy Policy.

The above unabated, TRAYCO nv may disclose your personal details to the appropriate authorities if TRAYCO nv is obligated to do so by law or as part of a legal or future legal procedure and to safeguard and defend our rights.

In all other situations, TRAYCO nv will not sell, lease, or pass on your personal details to third parties, unless your permission to do so has been acquired and TRAYCO and the third party concerned have entered into a data-processing agreement, which contains the necessary guarantees regarding the confidentiality and privacy conformity of your personal details.

Storage of personal details

Except where a longer storage term is required or justified by law or by compliance with another legal obligation, TRAYCO nv will only store your personal details for such duration as is necessary to achieve and fulfil their purposes, as described in the Privacy Policy under ‘use of personal details’.

Your rights

Right to information
If you wish to exercise your rights, or have questions about the processing of your details, please contact us on info@trayco.be;

Right to access
Users have the right to access the personal details that TRAYCO nv may have of you;

Right to correct, complete, or update your personal details;

Right to removal of personal details;

Right to a limitation on the processing of your personal details;
Under certain circumstances you have the right to request that TRAYCO nv limits the processing of your personal details.

Right to transferability of your personal details;

Right to object to/oppose the processing of your personal details.
If you no longer wish to receive newsletters or information about our services, you can unsubscribe at any time, by clicking the button “unsubscribe”, as provided at the bottom of every e-mail sent by TRAYCO nv.

Protection of personal details

TRAYCO nv commits to taking reasonable, physical, technological, and organisation precautions with a view to preventing unauthorised access to your personal details, and loss, misuse, or changing of your personal details.

All personal data collected by TRAYCO nv will be stored in the cloud (with data centre(s) within the EU).

Cross-border processing of personal details

TRAYCO nv guarantees that no transfer of personal data will take place outside of Europe or the European Area (EEA).

Update Privacy Policy

TRAYCO nv can change and update its Privacy Policy at any time, without prior notice, by placing a new version on its Website. For that reason, regularly visiting the Website and the specific page where the Privacy Policy is displayed, is highly recommended, to ensure that you are aware of any changes. The date of the most recent version will always be changed and can be found at the bottom of the Privacy Policy.

Other websites

The website may contain hyperlinks to other websites. Under no circumstances can TRAYCO nv be held liable for the privacy policy or privacy practises of any third party.

Questions and complaints

If you have any questions about the Privacy Policy or about the way in which TRAYCO nv collects, uses, or processes your personal details, please contact us:

  • By Email: info@trayco.be
  • By post: Bedrijvenpark Coupure 5A, 9700 Oudenaarde (BE)
  • By phone: +32 (0)55 23 29 90

If you wish to make a complaint regarding the way in which TRAYCO nv collects, uses, and/or processes your personal details, you can file such a complaint with the Privacy Commission.

Privacy Policy Version: 18/05/2018

Cookie policy TRAYCO nv

1. General

TRAYCO nv (hereinafter referred to as “TRAYCO nv”, “we”, “us”) primarily uses cookies to improve web-services on www.trayco.be (hereinafter referred to as the “Website”). All data collected by TRAYCO nv through its cookies is anonymous and will only be used to help us understand customer activity and experience on the Website, with an aim to improve performance and usability of that Website.

TRAYCO nv is authorised to update this cookie policy by publishing a new version on the Website. For that reason, regularly visiting the Website and the specific page where the cookie policy is displayed, is highly recommended to ensure that you are aware of any changes. Whenever a new cookie policy is implemented, you will be asked again to give your permission for the use of cookies.

2. What is a cookie?

A cookie, also known as a HTTP cookie, a web cookie, or a browser cookie, is usually a small text file from a website, stored in the internet browser or on the user’s device respectively, while the user is navigating a website, or using a mobile app respectively. When the user, in future, visits the same website, the data that was stored in the cookie can be retrieved by the website to keep the website appraised of the user’s previous activity. Cookies were designed as a reliable mechanism with which websites could remember the status of the website, or the past activities undertaken by users on that website. They help us to optimise your visit to the Website, to remember technical choices (such as language choice, news letter, etc) and to display more relevant services and offers. TRAYCO nv recommends activating cookies whenever you intend to consult the Website. However, if you choose not to do so, you are entirely free in that choice. Cookies may encompass: clicking on specific buttons, logging in, or a record of the pages that the user viewed, even months or years ago. Although cookies cannot contain viruses and cannot install malware on the visiting computer, tracking cookies and especially thirdparty tracking cookies are often used to compile long-term browser-history data of individuals - a big privacy concern that was at the core of the action taken in 2011 in European and American legislation. This cookie policy is in accordance with the current Belgian Law (dated 10/07/2012, determining the regulations concerning electronic communication, BS 20/09/2012).

This website uses different types of cookies:

• The strictly necessary cookies: As the name implies, these cookies are strictly necessary to enable you to navigate the Website, or use the Platform respectively, or for specific functions, provided by your request.

• Cookies to improve functionality: These cookies improve the functionality of the Website by saving your preferences.

• Tracking cookies: These are cookies that remain beyond user sessions. When the MaxAge of a permanent cookie is set to 1 year, the initial value recorded in that cookie will be sent back to the server every time the user visits the server within that year. This is done to store essential data, such as how the user came to the Website initially. For that reason, they are also referred to as tracking cookies. As an example, as soon as you have selected the preferred language, the Website will record this preference in a permanent cookie, stored in your browser. When you visit the website again in future, the Website will use that permanent cookie to ensure that the contents are supplied in the language of your preference.

• Performance cookies: These cookies help to improve the performance of the website and thereby provide a better user experience. TRAYCO nv uses Google Analytics, a popular web-analysis service supplied by Google Inc. Google Analytics uses cookies to help TRAYCO nv analyse how users utilise the Website. It registers visitor numbers and gives TRAYCO nv details about their general behaviour - such as typical duration of a visit to the Website or the number of pages a user views on average.

• Third party cookies: To assist in its communications, TRAYCO nv has embedded its content in social media channels, including YouTube, Facebook, Twitter, and LinkedIn. TRAYCO nv also uses the sharing features on various social networks. The channels used by TRAYCO nv may contain cookies for their respective websites. TRAYCO nv does not control these. For more information about these cookies, please consult the relevant third party website.

3. List of cookies used by the Website

The table below contains a list of the cookies TRAYCO nv uses in this case, and what information they store.

Google Analytics cookies

We use Google Analytics cookies to gather data about your sessions on our website. For more information about the functioning of these cookies, please consult Google’s cookie & privacy policy.

● _GA

● _GID

● _UTMA

● _UTMZ

Hotjar cookies

We use Hotjar cookies to analyse information about your surfing behaviour and mouse movements. For more information about these cookies, please consult the Hotjar cookie policy.

● _HJINCLUDEDINSAMPLE

Other website cookies

Chat app cookie

● CakeCookie [visited_pages]: This cookie tracks which pages you have visited within the Website. Duration: This cookie expires when the page session ends (when the website is closed).

● DASSHOP: This cookie records session data, such as IP-address and browser details. Duration: This cookie expires after 3 hours, if no new session is started.

4. Deactivating cookies

There are several options available to prevent cookies being saved. Please consult the websites for individual browsers to learn how you can block cookies from being saved. It is important to remember that the decision to delete all your cookies will most likely mean that you will need to provide your username and password again for each website you visit, which before deleting the cookies you didn’t even have to think about. As said, cookies can be of real benefit to your web-browsing experience. If you would like to know more about cookies, please visit the website www.allaboutcookies.org. This website will provide more information about cookies, explains in detail how you can delete the cookies you find, and shows you how you can permit trusted websites to save cookies to your computer.

5. Contact details TRAYCO nv

TRAYCO nv
Bedrijvenpark Coupure 5a
9700 Oudenaarde
T. 0032(0)55 23 29 90
F. 0032(0)55 23 29 99